The MSP AI Maturity Framework: How AI-Native Is Your GTM?
Most teams calling themselves AI-native are at L1. It's the same scattered go-to-market, just typing faster. The AI Maturity Framework has six rungs: Manual, Assisted, Integrated, Owned, Connected, Autonomous. Each rung has a specific wall above it. No context graph, no named owners, no command centre, no trust in long-horizon loops. Locate your rung honestly, find the wall directly above you, and build the one thing that clears it. Adding more agents is the generic wrong move at every level.
Sebastian Lourenço